We build AI agents for specific jobs — support, sales, revenue, finance — grounded in your own systems, with clear limits on what they can do alone. Then we prove they work, and keep them working.
Scoped to one job at a timeRuns on your existing toolsEU AI Act & GDPR handled
Where most companies get stuck
The tools are easy. Getting them into production isn't.
Almost every company has tried AI by now. Very few have it doing anything that shows up in the numbers. The model is rarely the reason.
Pilots that never ship
An impressive demo meets real data, real permissions and real edge cases — and quietly stops there. Most failures come down to unclear success criteria and no named owner.
Industry research: the large majority of agent pilots never reach production
Everyone uses it, nobody agrees how
Staff paste company data into personal accounts because the sanctioned tools are slower or don't exist. There's no policy, no approved list, no visibility.
Verizon DBIR 2026: shadow AI detections up fourfold in a year
Rules that arrived while you weren't looking
Chatbots, AI-generated content and staff AI literacy now carry legal obligations in the EU — with penalties that scale with turnover.
EU AI Act: transparency duties land in 2026
Start here
Three small, fixed-price ways to begin
Each one is short, priced up front, and ends with a document and a decision — not an open-ended engagement.
Compliance
AI Act & GDPR check
We inventory the AI already in use, classify it under the EU AI Act, and tell you exactly what you must do and by when.
Hire the agent for the job, not a general assistant
General-purpose chatbots impress and then get abandoned. An agent scoped to one job, with defined data, defined actions and a defined approval line, is what survives contact with production. Three ways to think about which one you need: the job it does, the channel it works in, and the industry you're in.
By job
Customer support
Support agent
Answers customer questions from your live systems, not a stale FAQ, and escalates the moment it isn't sure.
Reads
Help centre, past tickets, orders, subscriptions, billing
Does
Answers, checks status, drafts replies, tags and routes tickets
Gate
Refunds, credits and anything touching an invoice
Sales
Sales analyst
Prepares your salespeople before every call and keeps the pipeline honest afterwards.
Reads
CRM, email threads, meeting transcripts, product and pricing docs
Answers with the query shown, builds charts, explains a movement, schedules recurring digests
Gate
Read-only, on defined metrics — no invented numbers, no writes
Contracts
Contracts & renewals agent
Reads what you signed and tells you before a date, a clause or a commitment becomes a problem.
Reads
Customer and supplier contracts, SLAs, price terms, renewal dates
Does
Extracts obligations, flags renewals and auto-extensions, compares terms against your standard
Gate
Flags and drafts only — no notice or amendment goes out unapproved
By channel
The same agent, reaching people where they already are. Voice changes the design more than any other channel: there's no scrollback, no link to click, and no time to think — so what it may settle on its own has to be drawn much tighter.
Inbound voice
Phone agent
Picks up when nobody can, identifies the caller, answers the routine questions, books or reschedules, and puts the rest through to the right person with a summary already written.
Never negotiates, never commits money, and offers a human the moment it's asked.
Outbound voice
Follow-up caller
Confirms appointments, chases missing documents, checks in before a renewal, and reports back what it heard — at a volume nobody has the staff for.
Announces it's an AI at the start, honours opt-outs, and stops on any sign of distress.
Messaging
WhatsApp, email & chat
One agent across the channels your customers actually use, keeping the same thread whether they wrote yesterday by email or called this morning.
Shared history across channels, with the same permissions applied in each.
By industry
The building blocks are the same everywhere. What changes is the data it reads, the language it speaks and the line it must never cross.
Education & training
Answers prospective students day and night, handles enrolment paperwork, tracks attendance and coursework, and drafts progress notes for tutors to check.
Never grades or decides admissions on its own.
Clinics & practices
Bookings, reminders, no-show follow-up, insurance paperwork and preparation instructions — the administration around care.
Nothing clinical. No advice, no triage, no diagnosis.
Accounting & professional services
Chases missing client documents, reads and files what arrives, answers routine client questions, and prepares the file before a person opens it.
Every filing and every figure is reviewed by the professional who signs it.
Hospitality & travel
Answers availability and booking questions in the guest's own language, handles pre-arrival and post-stay messages, and routes complaints to a person fast.
Rates and overbooking rules stay under human control.
Retail & e-commerce
Order and delivery status, returns, product questions answered from your real catalogue, and stock queries against live data.
Refunds and goodwill gestures wait for approval.
IT services, MSPs & distribution
Licence and subscription questions, renewal and consumption alerts, first-line ticket triage, quotes built from your real price lists.
Our home ground — it's the software we've spent years building.
Where we deliberately hold back: hiring decisions, credit scoring, insurance pricing and anything else the EU AI Act classifies as high-risk. We'll build in those areas, but as a separate engagement with the conformity work done properly — not as a card on a website. Vendors selling you screening scorecards in five minutes are handing you the risk along with the product.
Customer-facing
A chat agent that knows your business
Most chatbots repeat your FAQ page. Ours read the same systems your team reads, so they can answer the questions that actually need an answer — and hand over cleanly when they shouldn't.
✓Grounded in your own content, with the source shown on every answer
✓Reads live data: orders, subscriptions, tickets, accounts
✓Tells the customer it's an AI — as EU law now requires
✓Hands over to your team mid-conversation, with the full thread
✓Greek, English and more, in the same agent
Do we have licences left on the Acme account?
Acme has 120 Microsoft 365 E3 seats, 114 assigned. 6 free, and the renewal is on 14 October.
source: billing · subscriptions · updated 2 min ago
Add 10 more seats.
That changes their monthly invoice, so it needs approval. I've drafted the order and sent it to the account manager.
action held at approval gate
websitehelp deskTeamsSlackWhatsApp
Compliance
The EU AI Act applies to you as a user of AI, not just as a builder
The headlines said the deadlines were pushed back. Some were. The ones that hit ordinary companies first — staff AI literacy, chatbot transparency, labelling AI-generated content — were not. If you serve customers in the EU, this applies wherever your servers are.
2 Feb 2025
In force
Banned practices & AI literacy
A short list of prohibited uses, plus an obligation to make sure staff who use AI are trained to a level appropriate for their role.
2 Aug 2025
In force
General-purpose AI rules
Obligations for the model providers you build on. Relevant to you when you choose and document your suppliers.
2 Aug 2026
Now
Transparency (Article 50)
People must be told when they're talking to an AI, and when content is artificially generated. Enforcement powers and penalties apply from here.
2 Dec 2026
Next
Marking AI-generated content
Machine-readable marking of synthetic text, image, audio and video. This deadline moved by months, not years.
Dec 2027 →
Postponed
High-risk systems
The heavy obligations — for AI in hiring, credit, insurance, essential services and similar — were pushed out under the Digital Omnibus. More time to prepare, not a reason to stop.
What we actually do about it
✓Inventory every AI system in use and classify each one by risk tier
✓Fix the transparency gaps: AI disclosure in chat, marking for generated content
✓Write the usage policy and run the AI literacy training the Act requires
✓Map the GDPR overlap — what personal data reaches which model, and on what basis
✓Build the record-keeping: logs, human oversight, and who approved what
Penalties run to €35 million or 7% of worldwide turnover for the most serious breaches. Smaller companies get a lighter regime: the simplified framework now reaches firms up to 750 employees and €150 million turnover.
We're engineers, not your lawyers. We handle the technical and operational side and work alongside your counsel on the legal calls.
When agents stop assisting your engineers and start delivering software, the hard part is no longer speed. It's ownership. IdeaFlow runs a full Agent Development Lifecycle: an inner loop that ships and an outer loop that keeps it healthy — with a named reviewer on every change and an audit trail behind every merge.
02Context engine reads your tracker, wiki and code
03AI builds, with a live preview link
04Dev, QA, security and stakeholder review
05Merge, docs generated, ticket closed
↻Monitoring and feedback drive the next round
Why Aneveno
Engineers first, AI second
Our background is production software — billing platforms, multi-tenant SaaS, integrations that can't go down. That's the standard we hold AI systems to.
Production
We build things meant to run every day, not to demo well once.
Enterprise
Background in subscription commerce, billing and multi-tenant SaaS at scale.
MCP-native
We build on open standards, so your integrations aren't locked to one vendor.
EU-based
Greece-based, working across Europe, with GDPR and the AI Act taken seriously.
Get started
Tell us what's slow, repetitive or impossible to staff
A 30-minute call is usually enough to tell whether AI helps your case, and whether it's worth doing at all. If it isn't, we'll say so.
Fill in the form and we'll come back to you within one working day.
Privacy Policy
Last updated: 30 August 2026
This policy explains how Aneveno handles personal data submitted through the contact form on this site. Aneveno operates from Greece (EU).
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